Terms of Service and Refund Policy

Terms of Service

Welcome to Bu Hong! These terms of service ("Terms") govern your use of our website and the purchase of our products. By accessing our website or purchasing from us, you agree to be bound by these Terms.

1. General Conditions

• You must be at least 18 years old to purchase low-alcohol beer from our website in the UK.
• By using our site, you agree not to use our products for any illegal or unauthorised purpose.

2. Product Availability

• All products are subject to availability. We reserve the right to limit the quantities of any products that we offer.
• We reserve the right to discontinue any product at any time.

3. Pricing and Payment

• Prices for our products are subject to change without notice.
• We accept major credit cards and other payment methods as indicated on our website.
• By providing your payment information, you represent that you are authorized to use the payment method.

4. Shipping and Delivery

• Shipping costs are calculated at checkout and are the responsibility of the customer.
• Delivery times are estimates and are not guaranteed. We are not responsible for any delays in shipping.

5. Returns and Refunds

• Our refund policy is available on our website. Please review it carefully before making a purchase.

6. Limitation of Liability

• Bu Hong is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
• Our liability is limited to the maximum extent permitted by law.

7. Governing Law

• These Terms are governed by and construed in accordance with the laws of the state where Bu Hong is headquartered, without regard to its conflict of law principles.

8. Changes to Terms

• We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website.
• Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

Contact Us If you have any questions about these Terms, please contact us at DontFearBeer@buhong.com

Refund Policy

At Bu Hong, we are committed to providing you with the best low-alcohol beer experience. If for any reason you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

• Refunds are available for products that are damaged, defective, or incorrect upon arrival.
• To be eligible for a refund, you must contact us within 30 days of receiving your order.

2. Non-Refundable Items

• Opened or consumed products are not eligible for a refund.
• Gift cards are non-refundable.
• Sale items or products purchased with a discount are final sale and cannot be refunded.

3. Process for Refunds

• To request a refund, please email us at DontFearBeer@buhong.com with your order number, a description of the issue, and photographic evidence if applicable.
• Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

4. Approved Refunds

• Approved refunds will be processed within 7-10 business days.
• The refund will be applied to your original method of payment.

5. Shipping Costs

• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges

• If you wish to exchange a product, please contact us at DontFearBeer@buhong.com.
• Exchanges are only available for products that are defective or damaged.

Contact Us If you have any questions about our refund policy, please contact us at DontFearBeer@buhong.com.